Businesses are responsible for the safety of their products before they make their way to customers. The process sounds simple enough to perform, but there are a lot of items that have fragile properties. The products made from glass and porcelain can break easily, which means that they require better handling. Manufacturing, storage, and shipping all pose threats to the integrity of fragile items. If you want to avoid customer complaints, here are the steps you need to take when handling the easily-breakable objects.
Identify the Helpful Pieces of Equipment
You will have a lot of time to perfect the manufacturing process of fragile items, especially if your business is around for long enough. You will be able to create the right process, making sure that you are not wasting your materials during the operation. However, the threat starts to happen when storing fragile products.
The storage room is full of things that can break the items, especially if you fail to secure them. You will need the proper equipment in the warehouse. Install strong aisles to help provide a stable section for the fragile items. Tools like the stillage cage and forklift can help you transport the products. Relying on human strength can lead to errors, which is why you need to take advantage of the machines.
Make sure that the warehouse’s foundation is sturdy enough to withstand weak earthquakes. Determine the pieces of equipment that can help you keep the fragile items safe and use them.
Focus on the Packaging
Customers will buy your fragile products, which means that the responsibility will be out of your hands. However, the transfer of duty only ends when you deliver the item to their houses, especially if they come in large sizes. The packaging plays a crucial role in keeping the fragile object safe. Your business needs to invest in the process to avoid sending customers with defective products. Start with finding the right type and size of the container. Plastic and cardboard boxes are advisable for the package. You will also have to consider using one of these materials to stuff the container:
- Packing peanuts
- Bubble Wrap
- Foam Enclosures
- Craft Paper
- Small Airbags
The packaging materials depend on the fragile object’s size and weight. Apply packing tape to shut the container. Make sure that there is little wiggle room for the delicate product to prevent breakage.
Supervise the Shipping Method
If you manage to survive through the packaging process, the only thing you have to worry about will be the shipping. However, there are still a lot of things that can go wrong. Improper handling and unstable driving can lead to the shattering of the fragile item.
Make sure that the logistics company tasked to deliver your products to customers is reliable. Learn how they are going to handle them. Supervise their operations a few times to develop trust in their process. If the customers feel satisfied with the product’s condition when it arrives at their doorsteps, you will be able to trust in the shipping method of your company. However, it is essential to keep a close watch to avoid any issues.
Failure to take care of fragile items can lead to a backlash from customers. You will have to take the issue seriously if you want to satisfy your buyers and keep your business growing.